Miller keeps his fleet of vehicles impeccably maintained, washed, and polished. His wreckers typically last one million miles, and he currently has three in active service with more than 1.1 million miles on them. His trucks require 20 minutes of maintenance for each hour off-road, and he averages one new tire for every three off-road recoveries. And his company does 700 recoveries a year.
Miller's mild-mannered, unflappable personality brings welcome calm to people in trouble. He speaks with authority and knows what he (and you) should do. Night or day, he personally answers every recovery call, "because I've been to all the ends of the roads. I know what questions to ask the people. I tell my guys where to go and what equipment to take for each situation." He then dispatches the appropriate team from his crew of seven, four of whom remain on call 24/7. If there's a stronger, more capable towing service in the country, we don't know about it.
John Miller Remembers
by David C. Green
Miller got called out to help an older couple in a diesel pusher towing a brand-new Suburban. The husband felt like he was running out of power heading over one the passes, so he asked his wife to get in the Suburban, start it up and help by pushing the motorhome over the pass. At the top of the grade, the wife acted out of habit: she stopped the engine, put it in park, and got back in the motorhome. They made it about four miles down the hill before the tires, wheels, and backing plates were completely ground down, causing the differential housing and ring gear to hit the asphalt. Miller asked if he'd noticed something going on in his rearview mirror. "No, I only thought my exhaust brake was working extremely well today." That's all he could say...and wrote Miller a check for $3500.
Another time, two boys in a Scout found an old map of the Chloride Cliffs on the far side of Death Valley. They reached the top of a hill and found a berm built across the road. Instead of stopping and looking over the top, they barreled up--and the road headed straight down. They turned around at an old mine at the bottom, but the Scout ran out of power coming back up. The Parks Service found them and told them to contact Miller. It took two trucks, a 6x6, and Miller's little service truck 18 hours--from 9 a.m. until 3 a.m. the next day--to get them. That's $4050.