Hino Trucks' medium-duty trucks topped J.D. Power and Associates rankings for customer satisfaction in its 2010 Medium Duty Truck Customer Satisfaction Study. According to the study, Hino Trucks ranks highest in customer satisfaction with conventional medium-duty engines (four years in a row) and also ranks highest in customer satisfaction among conventional medium duty trucks for two years running. Quality and reliability are the most important aspects of overall satisfaction.
The engine study, which is in its fourth year, examined customer perceptions of 2010 model-year Class 5, 6, and 7 trucks that were equipped with both gasoline and diesel engines. The study looked at eight factors: engine reliability/dependability, ease of access for service or maintenance, maintaining speed on grades, acceleration when fully loaded, control module (ECM), vibration at idle, engine warranty, and average fuel economy.
For the Customer Satisfaction Study, which is now in its 19th year, J.D. Power measures perceptions of 2010 model-year Class 5, 6, and 7 commercial trucks. Here, six factors are used to determine overall satisfaction: engine, warranty, cost of operation, cab and body, ride/handling/braking, and transmission. In addition, the study measures satisfaction with services received from an authorized truck dealer. There, the factors that are looked at are the service facility, service quality, service advisor, service initiation, service delivery, and service price. Hino Trucks scored highest in all factors for both studies.
Source: Hino Motors Sales U.S.A., Inc.