The delays and updates accompanying the Chrysler Group's nine-speed automatic transmission are well documented and manifold, resulting in the delay of delivery of the new 2014 Jeep Cherokee to dealers. The first mainstream offering of a nine-speed automatic in the U.S., many felt the rollout of the transmission on such a high-volume product was a big risk for Chrysler. But Auburn Hills is going all-in with the transmission, offering it on the Chrysler 200 sedan, and eventually, the Dart compact and most of the other front-wheel-drive products in the company's portfolio. Earlier this month, the company released a technical service bulletin offering a software re-flash for the transmission for owners that complain about the shift feel or transmission performance.
The update is not mandatory but will be performed at no charge to customers unhappy with their vehicle's performance. According to an Automotive News report, Chrysler Group dealers are ordering an average of a dozen replacement transmissions for warranty repairs on the vehicles.
Fiat Chrysler Automobiles CEO Sergio Marchionne did not seem overly concerned about the issue, saying that almost every new transmission he's ever launched has had "teething issues." He further offered the reassurance that "it will get better six months from now, trust me."
Source: Automotive News