Consumer Reports Ranks Ram Truck Near Bottom of List in Reliability
Ram Chief Blames In-Car Tech “Growing Pains”
The Ram Truck brand was rated third to the last in the most recent Consumer Reports reliability study, primarily due to problems with the vehicles’ Chrysler-sourced touchscreen infotainment system. The study, which uses data provided by vehicle owners, revealed that nearly every domestic automobile brand has had a hard time with its respective in-vehicle electronics suite.
However, Ram brand chief Bob Hegbloom doesn’t seem overly concerned. Speaking with Automotive News, he said that the average pickup truck is 11 years old. Putting a person who hasn’t owned a new vehicle in over 10 years behind the wheel of a truck with brand-new technology is bound to cause some “growing pains,” as Hegbloom said.
We’ve experienced Chrysler’s Uconnect infotainment system firsthand, and we think it’s about as good as any other connectivity suite. We definitely think it works better than MyFord Touch, the system available in most Ford cars, trucks, and SUVs. Uconnect also seems to work about as good, if not slightly better than, Chevrolet’s MyLink and GMC’s IntelliLink, and it’s miles ahead of Cadillac’s clunky CUE infotainment system.
What makes the Consumer Reports study more confusing is the praise recently heaped upon Uconnect at the 2014 Texas Truck Rodeo, where it was named the best connectivity suite of any of the competitors.
Hegbloom’s statements make us wonder: Is Ram’s Uconnect system really that bad, or is it just a matter of brand-new owners getting used to the technology on their dashboards? We think it may be the latter, and if so, that’s a real shame, because Ram pickups and vans are better now than they ever have been. It would be sad to see a reliability ranking drop just because a consumer didn’t totally understand how to work the radio knobs.
Of course, people will inevitably argue that trucks are supposed to be work vehicles and that anything beyond an AM/FM radio is sacrilege in a pickup. There’s definitely less to go wrong in a stripped-down truck, so maybe those people are right.