General Motors Dominates J.D. Power Truck, SUV Dependability Survey
GM Products Get Highest Score in 4 Out of 11 Categories
The results are out for the 2015 J.D. Power dependability study, which is a closely watched metric by the industry because it judges owner satisfaction of their vehicles not only during the initial purchase period but also after three years of ownership. The news is very positive for General Motors’ products, which took 4 out of the 11 categories in the truck, SUV, and van segments.
Critically, GM products took the top spot for the important Large Light Duty Pickup, Large Heavy Duty Pickup, and Large SUV categories, with the GMC Sierra, Silverado HD, and GMC Yukon taking the top spots, respectively. GM’s domination of the Large SUV category was complete, with all of the Top Three models being GM products, with the Chevrolet Tahoe and Suburban rounding out the list. The GMC Terrain took the top spot for the Compact SUV category, and the Buick Enclave took second in the Midsize SUV category behind the Nissan Murano.
The biggest ongoing source of frustration for customers is technology integration, with Bluetooth pairing and voice recognition system issues continuing to top the list of owner gripes. Although mechanical issues have become somewhat less significant in the surveys, owners still reported dissatisfaction with transmission performance in some models, specifically citing hesitation and rough shifting. Among all vehicles, GM also performed strongly, with three brands represented in the Yop 10 and all four of its brands performing above the industry average of 147 problems per 100 vehicles.
Source: J.D. Power