GM Models Rank Highly in J.D. Power Dependability Study
Lexus Takes Top Spot Overall; Ford, Dodge at Bottom of List
The J.D. Power Vehicle Dependability Survey is out again, examining owner satisfaction for 2013 model-year vehicles. As has been the trend for the past several years, vehicle technology integration continues to drag down overall customer satisfaction and dependability scores, with Bluetooth pairing and voice command misinterpretation being the most common complaints.
In the SUV, MPV, Van, and Pickup segments, General Motors models won 4 out of the 10 segments, with the Buick Encore getting the highest ranking for the Small SUV category, the Chevrolet Equinox winning Compact SUV, GMC Yukon earning top spot in the Large SUV category, and Chevrolet Silverado HD winning Large Heavy Duty pickup. All four of GM’s brands came in above the industry average of 152 problems per 100 vehicles (PP100), with Buick getting the best score at 106 PP100. Buick was followed by GMC at 120 PP100, Chevrolet at 125 PP100, and Cadillac at 145 PP100. At the bottom of the list were Ford with 204 PP100 and Dodge with 208 PP100. The Toyota brand came in fourth at 113 PP100.
However, it’s important to note that complaints and problems related to engine and drivetrain decreased from last year’s survey from 26 PP100 to 24 PP100. The study also noted that seven out of the Top 10 problems reported by owners are design related and not necessarily a mechanical malfunction or reliability issue.
Source: J.D. Power