General Motors Halts Sales of Traverse, Enclave, and Acadia Over Erroneous EPA Labels
Fix Includes Reprinted Window Stickers
General Motors has issued a stop-sale of its 2016 fullsize crossovers due to overstated EPA fuel economy numbers on their window stickers. The issue affects 59,823 Chevrolet Traverse, GMC Acadia, and Buick Enclave SUVs currently on dealer lots.
According to Automotive News, the company sent a memo to its dealers informing them of the error and telling them to cease sales of the fullsize crossovers. The fix is simple: The erroneous Monroney labels will be reprinted with the correct EPA numbers, overnighted to dealers, and affixed to the affected vehicles. GM expects them to arrive by Tuesday, ending the moratorium on sales.
In addition to the unsold vehicles, several thousand previously sold customer vehicles had overstated fuel economy stickers. GM will reach out to those who purchased a 2016 Enclave, Traverse, or Acadia and provide them with corrected labels. The company is also investigating how it will address any customer complaints, likely with a prepaid credit card, service rebates, or extended warranties.
Last month, automaker Mitsubishi admitted to falsely inflating the fuel economy ratings of some of its supermini cars sold in Japan, and Volkswagen’s smoking gun is its recent emissions-defeat scandal. In this case, it sounds like General Motors did nothing intentional to deceive its customers, given the claim in the memo that the erroneous stickers were the result of unintentional data transmission. Nevertheless, those who purchased crossovers thinking they’d get 19 combined mpg will be a bit disappointed to learn their new family wagons will only hit 17, and we’re sure they’ll demand compensation.
Source: Automotive News