Canadian Ford Dealer Refunds Purchase of Flame-Shooting 2017 F-450
Cause Still Unknown, Speculation on Fuel in DEF Tank
You may remember the issue Ford had with some of its 6.4L Power Stroke diesels shooting flames out of the tailpipe. That issue resulted in a recall affecting 37,000 pickups to reflash the ECM to reduce output in the event of the diesel particulate filter (DPF) overheating. The Navistar-built 6.4L Power Stroke is no longer sold by Ford, replaced by the in-house developed 6.7L Power Stroke in 2011. Up until now, the new engine has proven to be relatively reliable and trouble-free. However, its record is not totally spotless. Facebook user Shelly Shields of Cochrane, Alberta, Canada, recently took delivery of a brand-new F-450 Super Duty truck. Not even 10 days into owning the truck, the truck started shooting flames out the tailpipe, as documented on her Facebook page.
Commenters quickly assumed Shelly inadvertently put diesel fuel into the diesel exhaust fluid (DEF) fill, resulting in a superheated exhaust and the resultant pyrotechnics. Others said a brand-new truck shouldn’t require DEF for several thousand miles, so that cause was unlikely. Shelly reached out to Ford Canada for rectification on the matter and received a letter back absolving the corporation from direct responsibility, suggesting she work out the matter with the dealer she bought the truck from.
Thankfully, Carstairs Ford, the dealer from which she bought the truck, agreed to buy back the truck and give her a full refund. Most Canadian dealers, like U.S. dealers, are independent franchisees, and customers’ purchase of vehicles is technically from the dealers and not directly from the manufacturers. So far, this seems to be an isolated incident, and not a large-scale issue with the new Power Strokes. Have you experienced this with your late-model diesel truck?
Ford North American Trucks and Commercial Vehicles Communications Manager Jiyan Cadiz issued the following statement in regard to Shelly’s incident:
“We have completed our initial investigation into the Super Duty in Canada and have determined it was caused by an incorrect repair after the truck was produced. We are not aware of any other incidents, and we are taking action to prevent this from happening in the future. In this unique case, the customer returned the affected truck and received a refund.”
Source: Shelly Shields via Facebook