NHTSA Investigates Shattered Rear Window Claims for 2010-2011 Ford Escapes, Mercury Mariners
Stemming from complaints of shattering liftgate windows, the National Highway Traffic Safety Administration has opened an investigation into 200,000 of the 2010-2011 Ford Escape and Mercury Mariner compact SUVs.
NHTSA has already received 18 complaints from owners regarding the rear window shattering on opening or closing of the rear hatch; only one minor injury has been reported -- a complainant and her son were cut by the glass fragments. According to the agency, the glass has broken spontaneously and mostly in colder weather.
Ford is already aware of the issue, and issued a technical service bulletin to its dealers last November. According to The Detroit News, the bulletin instructs dealers to "correct the condition by replacing the liftgate window glass after closely inspecting for any signs of impact or external damage that may have caused the glass breakage. If no evidence of external damage is found, then proceed with glass replacement."
This is not the first time that the NHTSA is investigating a liftgate issue on Ford SUVs. In 2004, Ford recalled 955,000 2002-2003 Ford Explorers and Mercury Mountaineers after NHTSA opened an investigation on failing rear-glass hinges and strut braces that could cause the window to fall and break.
Source: The Detroit News