Super Service: Virtual Technician Onboard all 2012 Freightliners
All 2012 Freightliners with Detroit Diesel BlueTec engines will come standard with a new Virtual Technician system
Freightliners are out on the road 'round the clock, usually being pushed to their limits in hazardous road conditions in combination with inclement weather, steep grades, and heavy loads. But Daimler Trucks North America is looking to minimize trucktrouble with a technician on board at all times -- a virtual technician that is.
All 2012 Freightliners with Detroit Diesel BlueTec engines will come standard with a new Virtual Technician system developed by Zonar Systems, capable of transmitting real-time engine diagnostics to the Detroit Diesel engine Customer Support Center.
The folks over at the support center will be in charge of proactively communicating with fleets and vehicle owners of any possible performance issues, and if any are detected, they will schedule a service to prevent any mechanical nightmares.
"With Virtual Technician, maintenance and service teams will be solving problems as they occur. Uptime will increase through Virtual Technician's real-time diagnostics and the verification that the right parts needed for the repair are available," said Dave Hames, general manager-marketing & strategy for DTNA.
Customers can also upgrade the standard service with additional fleet data and management tools for an extra helping hand.