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2014 Nissan Rogue SL AWD Long-Term Update 5

Rogue Tailgate

Christian Seabaugh
Mar 10, 2015
Some problems started to rear their ugly heads soon after the Nissan Rogue's odometer rolled past 15,000 miles.
First it was the driver's side rear passenger window. I had loaded up the dogs in the Rogue, dropped all the windows so they could stick their noses in the breeze, and set off for the Santa Monica Airport dog park, which is all of 10 minutes away by car. So far, so good. I pulled into the parking lot, toggled all four window switches to close the windows, shut the car down, and hopped out. The driver's rear passenger window appeared to be down -- a fact that was soon confirmed by a dog licking my face. Figuring I missed the window switch somehow, I hopped back into the Rogue, toggled the ignition on, and attempted to raise the window. No dice. So I started the car and tried again. Nothing. Then I tried the switch on the affected door. Still nothing. Frustrated, I gave up, grabbed the dogs, and went off to go play. When I returned about an hour later, the switch magically worked again, and the window went up. This issue happened two or three times more over the next 5,000 miles, but it was never easily repeatable.
Photo 2/12   |   2014 Nissan Rogue SL AWD Interior 03
The next issue to pop up was a small rattle from the panoramic sunroof that occurred at speeds above 45 mph. This particular problem was easy to reproduce, but given that I couldn't hear the rattle with the sunshade closed, I opted to just ignore it until the Rogue's next service trip.
And then the tailgate decided to stop working. The power-operated tailgate would open, complete its travel, and then close immediately after opening. That made loading the cargo area difficult for visual assets manager Brian Vance, who was on a road trip through Nevada at the time. To make matters worse, soon after the tailgate broke, the left rear taillight got chipped by the tailgate as it closed itself. Your guess as to how that happened is as good as mine.
Clearly a trip to the dealer was in order.
Photo 6/12   |   2014 Nissan Rogue SL AWD Engine
Luckily, the Rogue had just hit 20,000 miles as the tailgate went rogue (sorry), so we dropped in un-announced late one Monday morning for service and to have our issues addressed. I was told that my Rogue would likely be ready to go by that afternoon. A 6:30 p.m. call confirmed what I by that point already knew to be true -- this wouldn't be a quick fix. The next update would be 24 hours later: The dealer was able to diagnose the cause for our issues. The tailgate would be fixed by a new control module and battery, which the service adviser mentioned should help fix the left-rear passenger window, as well. The dealer had managed to replicate the sunroof rattle and was going to work on a fix. A new taillight was also on the way. My service adviser said all the repairs would be covered under warranty. The 20,000-mile service, which includes an oil and filter change, new brake fluid, and an inspection, would also be on the house due to the inconvenience. She then arranged an Altima loaner while the repairs were being made. The 20,000-mile inspection revealed that the Rogue's front brakes were scoured, so they were turned and given new brake pads.
By Friday evening my Rogue was ready to go. All of the problems -- save for the sunroof -- were addressed and fixed at no cost. As for the sunroof, it's just not broken enough. As was explained to me, although the dealer's mechanics were able to show that it indeed rattled, they couldn't actually fix it, as there was nothing broken. As my service adviser put it to me, I'd have to bring it back "more broken" in order for them to fix it under warranty. I have too much mechanical sympathy for the Rogue to purposefully break the sunroof, so instead I'll just keep an eye -- and ear -- out for the sunroof's rattle as the Nissan nears the end of its time in our garage.
More on our long-term 2014 Nissan Rogue SL AWD here:

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